Your Site Title

Terms of Service Agreement – Filter Exchange Service

General Terms and Conditions

Filter Cartridge Evaluation

Upon initial service, filter cartridges will be evaluated and rated according to The Pool Managers service standards. If they do not meet our standards, the Customer will be asked to purchase new cartridges at our wholesale prices. After the initial service, the Filter Cartridge Warranty will become active and The Pool Managers will purchase all future cartridges.

Filter Cartridge Warranty

As part of each service, cartridges will be cleaned and reevaluated.  When cartridges no longer meet our service standards, The Pool Managers will purchase new cartridges and discard the old ones.

Warranty does not apply to Single Cartridge Filters, Sand, or Diatomaceous Earth filters.

Repairs

Minor repairs of $50 or less will be completed as a matter of routine maintenance. Repairs over $50 will be communicated to customer for approval or referral.

Initial Billing / Cancellation

If customer chooses a monthly payment plan and service is cancelled at the beginning of a billing cycle, the final invoice may include additional charges to cover the remaining amount due for the last cleaning.

Payment Terms

Service is billed at the beginning of the service month and must be paid by the last day of the month to ensure uninterrupted service.

Returned Payment

Returned payments are subject to a minimum $25 bank fee.

Late Charges

Accounts over 30 days past due are subject to a late fee of 10% of the outstanding balance upon each monthly billing until paid in full. 

Collections

Accounts 90 days past due will be sent to collections unless a payment plan has been established.

Cancellation

Service agreement is month to month until terminated by either Party. Client shall give The Pool Managers thirty (30) days advance written notice of Client’s intent to terminate service.

Disclaimer

The Pool Managers shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. Customer should be aware of normal deterioration of the pool filter that occurs over time due to exposure to chemicals and sunlight, and due to normal wear and tear. Also, The Pool Managers is not responsible for any damages or deterioration caused by failure of a Customer to perform other services recommended by The Pool Managers, or by failure of Customer to properly maintain the pool and equipment between visits.

Customer Responsibilities

Algae

If pool experiences a significant algae bloom or other significant water clarity issues in between service calls, please contact The Pool Managers once the pool is cleared up. The filter can get clogged by the algae and may need an additional service. (Additional charge may apply and will be calculated on a pro-rated basis)

Communications

Customer must be responsive to communications from service technician or office.

Pets

Customer is responsible for making sure aggressive pets are properly restrained during service visit. If not, service will be subject to termination.

Safety

Customer is responsible for maintaining local code compliance on issues such as gates, fencing, and any other applicable safety issues.

Pool Access

Customer is responsible for making sure pool and pool equipment are easily accessible to service technician on the assigned service day.

Upon breach of any of the Customer Responsibilities, customer may be subject to additional charges for service calls, additional services and/or additional chemical treatments, or service cancellation.